Frequently Asked Questions

What are your sweatshirts, hoodies, and sweatpants made of?
Our sweatshirts, hoodies, and sweatpants are made from 100% cotton. All of our colors are certified 100% cotton, with one exception: our Grey Mix (heather grey) color, which is a blend of 95% cotton and 5% polyester. This small amount of polyester is added to Grey Mix specifically to create its heathered, mottled appearance — a pure 100% cotton fabric cannot produce that speckled heather look.
Do your garments pill after washing?
No. We guarantee our garments will not pill. Our heavyweight 100% cotton fleece is constructed to resist the surface fuzzing and bobbling that lower-quality cotton blends are prone to, even after repeated washing and wearing.
What sizes are available, and how do I find my fit?
Most styles are available from S through 3XL, with select styles offering XS as well. Every product page includes a detailed size chart with garment measurements (chest circumference, body length, sleeve length, waist, inseam, and rise, depending on the style) plus a "How to Measure" guide, so you can measure a similar garment you already own and compare it directly to our chart for the most accurate fit.
How should I wash and dry my 100% cotton garment?
For best results:
  • Machine wash cold with like colors, on a gentle cycle.
  • Do not use bleach or fabric softener, as both can break down cotton fibers and dull colors over time.
  • Tumble dry on low heat, or lay flat to dry, to minimize shrinkage.
  • Remove promptly from the dryer and reshape while damp to help the garment retain its fit.
  • Iron on a low setting if needed, and avoid ironing directly over any printed or embroidered areas.
  • Do not dry clean.
Do I need to wash Sand colored garments separately?
Yes. We recommend washing Sand colored garments in similar light colors, or on their own, for at least the first few washes. Like many natural, minimally processed cotton dyes, Sand can transfer a small amount of dye during initial washing. Washing it separately (or only with other light/similar-toned items) for the first few cycles prevents any dye transfer onto lighter garments. After a few washes, the color will be fully set and this precaution generally is no longer necessary.
Will my garment shrink after washing?
When washed according to the recommended instructions, normal fabric shrinkage should be limited to approximately 2–3%, which is normal after the first washes. To minimize shrinkage, wash in cold water and either tumble dry on low heat or lay flat to dry. Our size charts reflect finished garment measurements, so keeping this natural shrinkage in mind can help when choosing your size. Proper care will also help preserve the fabric's softness, color, shape, and overall durability, extending the life of your sweatshirt, Hoody or Sweatpants, for years to come.
Where do you ship from?
Orders shipping within the United States are fulfilled and shipped from our warehouse in Buffalo, NY. Orders shipping within Canada are fulfilled and shipped from our Head Office. This dual-warehouse setup allows us to offer faster delivery times and avoid unnecessary cross-border shipping delays and duties for both U.S. and Canadian customers.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Since U.S. orders ship from our Buffalo, NY warehouse and Canadian orders ship from our Head Office, customers in both countries typically receive their orders without cross-border delays. Exact shipping rates and estimated delivery windows are calculated and displayed at checkout.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items in their original condition. Please visit our Returns & Exchanges page for full details on eligibility windows, how to initiate a return, and refund processing times.
Do you offer wholesale or bulk ordering?
Yes, we work with businesses, teams, and organizations on wholesale and bulk orders. Visit our Wholesale Inquiries page to submit a request and our team will follow up with pricing and availability based on your quantity and style needs.
Are your products ethically made?
As a family-run Canadian business since 2001, we take care in the materials and construction of every garment we sell, favoring durable, high-quality 100% cotton fabric over cheaper cotton-poly blends found elsewhere. If you have specific sourcing questions, feel free to reach out to our customer service team directly.